TROUBLE SIGNING IN ? Let us help you retrieve your account.


If you have lost your password for the TELUS 9-1-1 system and wish to reset it, a temporary password will be sent to your registered email. Please use the link below to get started.

Click here to Reset My Password

If you have lost your User ID for the TELUS 9-1-1 system please click on the indicated contact listed below and send the following information via e-mail:

• Full Name
• Business Name
• Business Address
• Business Phone Number
• Business e-mail address
• A brief description of what you need

e.mail to:

[email protected]

Your access for lost User ID will take 1-2 business days to process. You will be notified by e-mail of your User ID.